You can book online via our website or by calling us if you have specific requests you want arranged for you.

We typically require the full names of all travellers, dates of birth, passport details (if applicable), contact information (phone and email), and any specific requests. 

At the point of booking we may take some basic information and then ask you to provide further details once everything is confirmed. This may cover dietary requirements, medical information we need to be made aware of, next of kin and other details relevant to make your holiday experience run as smoothly as possible.

Please view our Terms and Conditions for details

Please view our Terms and Conditions for details.

We accept all major credit/debit card providers such as Visa, Mastercard, American Express, Apple Pay and Google Pay. You’ll be shown on checkout the providers accepted.

Yes, transactions are processed by Stripe through their secure payment platform.

Yes, you will receive a confirmation email shortly after your booking is processed, containing all the details of your trip. Additionally, if you have an online account with us, you’ll find all details there. 

You are protected under our membership bodies. Therefore, if you book a flight and/or package you will be covered by ATOL and if you purchase just ground arrangements, you’ll be covered by ABTOT. We are governed by UK law and we meet Travel Package Regulations.

We highly advise you to take out travel insurance. Although we don’t provide travel insurance, you may want to consider using a broker, such as MPI Brokers who have been providing excellent cover for a number of clients for many years.

Our website provides resources on our popular destinations and how to plan for visiting them. Use the navigation to locate a destination of choice. We also have over 200 destination guides, so if you don’t find what you require then let us know and we’ll send you a copy.

We are specialists in arranging bespoke tailor made itineraries. We listen to your wishlist and will create and tweak your perfect holiday itinerary. Perfect for honeymoons and special occasion trips.

It’s important that you research your entry requirements to the country you want to visit, based on your nationality. We will supply guidance and details should you require a visa.

It’s important you research the country you are visiting and we use guidance from the Fit For Travel website, so please check there too for your country of interest.

Use our friendly AI chatbot ‘Guru Travel’ to ask questions about the destination you are going to and times of year you might want to visit. We believe in responsible tourism, so asking questions when to avoid overcrowding and when it is out of season, may provide you with the advice you need.

On the whole, this is something we arrange for all our trips once you have arrived at the destination travelled to. We don’t organise airport transfers from your country of origin.

We will provide you with all relevant documents to aid with your travel arrangements.

Our in-country partners will be your point of contact to address any issues you may have. If you have a problem with our in-country provider, then we are on call to mitigate the situation.

We have chosen to work with highly reputable in-country partners who will meet you and support you throughout your holiday.

In the hope that you have found the Holiday Executives team supportive and helpful in the run up to your trip, we welcome positive feedback on our Google Reviews.

 If you have taken issue with the in-country partner or accommodation provider and their services, then we’d like to talk with you first before making a comment on our platform. We are here to work with you to resolve any in-country challenges you may have had and believe that your holiday experience should be a positive one to remember for years to come.